Tracie · NHQB & warranty

Built for the New Homes Quality Code from day one.

Every case carries a complete, timestamped record shaped around the response and resolution windows your warranty provider expects. Stay compliant by working normally.

Aligned with
NHQB workflows NHBC-compatible Premier Guarantee LABC · ICW 10-year warranty record CHC dispute pack
What Tracie handles for you
  • Auto-acknowledges every homeowner contact within minutes
  • Tracks the 5-day initial response and 30-day resolution clocks
  • Logs an immutable, timestamped audit trail per case
  • Flags vulnerable occupants and emergency-defect criteria
  • Generates a one-click case file for the warranty provider or CHC

A case, end to end — on the NHQB clock.

Each case carries its stage and deadline from the first message. Tracie flags risk early; the record builds itself.

Day 0
Reported
 
Day ≤ 5
Acknowledged
Stage 1
Day ≤ 30
Resolved
Stage 2
Sign-off
Closed
 
Retained
Audit trail
 

If a case escalates to Stage 3 — the New Homes Ombudsman — Tracie's full timestamped record is one click away.

See how a real case files itself.

20 minutes. We walk you through how Tracie handles a live customer care issue — using your own scenario and your warranty provider's format.

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